not this way – changing transport

OPEN = PUBLIC STATEMENT (letter to the German Railway – Deutsche Bahn – maschine translation)
Hello, I am not contacting you on my behalf, but in the interest of a friend who visited me.
1) She received an offer of a BahnCard at a special price – this was probably chosen by lot. So far, so good. However, something went wrong with the booking – the code entered had expired; the REQUEST for a new code to be sent was rejected in a way that was friendly but showed that the customer was not aware of the email. It is forgivable that the railway booking system fails, but it is not forgivable that the employees fail and do not take note of texts. Or is it because the workers are underpaid and the CEOs are overpaid?
2) On the return journey, the regional train was late, so the connection could not be made. – The seat ticket in the quiet compartment expired, instead the journey from Hamburg to Berlin had to be spent in a noisy neighbourhood, the customer’s willingness/interest to engage in a closer relationship with DB for the future suffered greatly (to say the least). My willingness to retain the BC 50_1 on a large scale is also not strengthened. And I am not just expressing the unease of two people.
Even with all due respect for the efforts to make the railway more attractive, the old sentence from Goethe’s pen also applies here:
“Enough words have been exchanged, let me finally see action!”
Unsatisfied greetings from Peter Herrmann