Nowadays, it is so often that we receive emails or messages on the answer phone, informing that at the moment an increasing number of mails and phone calls has to be looked after – so they ask for understanding that things take a little bit longer. In particular since the outbreak of corona pandemic’s outbreak such announcements are common, though we should not overlook that this is the continuation of a trend that lasts already for decades, only accelerating now. But why is so little said about the true character of it: the fact that additional work is put on the shoulders of the employees, additional staff is often underpaid (and/or/due to lacking qualification) and employers aim on avoiding new permanent jobs … and due to this kind of “overheating exploitation” actually more things go wrong, giving cause for more complains.
COMMEDIA DELLA VITA OR PÁNTA RÊI'S FIRM GROUND 