There is no end to progress I suppose …
Recently, after booking a hotel, I received a mail from the inn in the park, telling me that I would find the bed linen in the room, just next to the safe. I should activate the hoover so that the robot-thing would start with doing some of the cleaning. also it said:
In case you enjoy one of our excellent snacks, please, clean the dishes afterwards — you are not supposed to dry them as we do not change kitchen towels anymore.
Finally, if there is anything you need, please contact the helpline … after pressing several numbers for the different options you will most likely be disconnected, or in the worst case connected to a bot. Unfortunately, training them to be friendly, did not leave much capacities for training them to be usefull.
Well, that still may be the future – at the moment only offering online ceck-in. Still, it may be just one of the many steps towards the ultimate future of customers’ participation.