no end …

There is no end to progress I suppose …

Recently, after booking a hotel, I received a mail from the inn in the park, telling me that I would find the bed linen in the room, just next to the safe. I should activate the hoover so that the robot-thing would start with doing some of the cleaning. also it said:

In case you enjoy one of our excellent snacks, please, clean the dishes afterwards — you are not supposed to dry them as we do not change kitchen towels anymore.

Finally, if there is anything you need, please contact the helpline … after pressing several numbers for the different options you will most likely be disconnected, or in the worst case connected to a bot. Unfortunately, training them to be friendly, did not leave much capacities for training them to be usefull.

Well, that still may be the future – at the moment only offering online ceck-in. Still, it may be just one of the many steps towards the ultimate future of customers’ participation.

Rispondi

Inserisci i tuoi dati qui sotto o clicca su un'icona per effettuare l'accesso:

Logo di WordPress.com

Stai commentando usando il tuo account WordPress.com. Chiudi sessione /  Modifica )

Google photo

Stai commentando usando il tuo account Google. Chiudi sessione /  Modifica )

Foto Twitter

Stai commentando usando il tuo account Twitter. Chiudi sessione /  Modifica )

Foto di Facebook

Stai commentando usando il tuo account Facebook. Chiudi sessione /  Modifica )

Connessione a %s...