Kafka – or: The most reasonable person in town …

Well, one of the most reasonable I met occasionally in Rome – I mentioned this guy yesterday in a mail to a friend. Here the little story:

Had been to the post office today – guess there I meet (or just see) one of the most reasonable people …, every time I am going early to that place I see him – so I assume it is a “daily event”: He enters, bids good morning to everybody – mutters something that nobody understands – and after having reached the one end, he leaves again – same muttering, same smile on everybody’s face. And probably what he mutters and nobody understands is more meaningful than all this nonsense official stuff that is exchanged when it comes to transferring money, buying a stamp etc. (the good news: for buying a stamp you still do not need your fiscal code …)

What I did not mention …, well, the real post office experience:

Queuing at the post office: number A4.
It is showing up on the display: counter 5. You start going there, but some customer is still standing there.
You wait, near to counter 5, holding number A4 between your fingers.
The customer is still there.
The display changes: A5.
While the customer moves away, you approach the counter, but another person too, holding A5 in her hands.
“Sorry, it is A5, you see ….” – comment by the clerk

So you feel like a drowned rat – which is in German a “begossener Pudel” and as such you put the tail between the legs and say to yourself:

Yes, I came, I saw … and I lost.

(But in all fairness in the Italian system A5 is followed by A 4 …)

It is easy to forget – as before going to the post office, actually the day before, I received a mail: Please, contact customer service, the booking of your flight could not be completed. So I contacted customer service of the dot.com business immediately … – dot.coms are global and do not any time: open 24 hours. Well, I waited for a reply. As I din’t get any reply, and also as I understood immediately as being valid on both sides, I sent 16 hours or so later another mail …., and finally thought 24 hours after the first mail (the one I received) check the website and you will find at some stage a premium phone number (as I booked premium service … Actually the premium number on the booking form had been an alien one: Mars, Neptun or UK, some strange place that cannot be reached from Italy. Finally I found another phone number (probably on Jupiter – but it worked). “Yes, how can I help you.” – a friendly voice. I provided the booking number, she found my name in the computer – (I could have told her; actually I did tell her after she sled “How can I help you?” And she found the information: “Everything is fine, the booking is confirmed, There had been a technical problem on our side.” “So everything is OK then?” “Yes, you don’t have to worry. … Thank you and have a nice day.” Gosh, all this is so mind-boggling: a friendly word at the end – I had been near to tears, wanted to hug her …, but tuuut, tuuut, she had been off, probably to next customer, booking number [Ticket#2014030218470056]  8K6zKJ.
Why did I check yesterday evening the Internet for something nice – pure incidence? And why did I end up on the website of the AUDITORIUM CONCILLIAZIONE ……did google know already what happened during the day, now offering with the magic calculation. Perhaps they have an conciliation algorithm?
Probably not:

“No tickets available”….

Even algorithms fail … – or should it be: algorithms fail?

What today then,
yours Kafka the Second (I know, many can claim this)


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